Privacy Policy

Effective Date: May 8, 2025
Last Updated: May 9, 2025

At Shierinela Travel Consultancy Services, we value your trust and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect the data you provide to us through our website, booking platforms, social media pages, and all other communication channels. We comply with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, and we observe applicable standards under international data protection laws, including the EU GDPR.

Information We Collect

We may collect the following types of personal information when you interact with us:

Full name, birthdate, and nationality
Contact details (email address, phone number, mailing address)
Passport details and travel history (if required for bookings or visa processing)
Payment information (processed through secure third-party providers)
Travel preferences and special requests
IP address, browser type, and device information (when using our website)

How We Use Your Information

We collect and process your data for the following purposes:

To fulfill your travel bookings and service requests
To process payments and issue confirmations
To assist with visa applications and travel documentation
To provide updates, advisories, or changes to your bookings
To comply with legal obligations and regulatory requirements
To send promotional offers or newsletters (with your explicit consent)

Sharing of Information

We may share your information with trusted partners and service providers, such as:

Airline companies, hotels, ferry services, and embassies
Star Legends Adventures Corporation, our official partner, for the purpose of processing bookings and service coordination
Government agencies, when required by law (e.g., for visa or immigration purposes)
Payment gateways and financial institutions for transaction validation

All third-party partners are contractually obligated to uphold confidentiality and apply adequate security measures.

Data Retention

We retain personal information only for as long as necessary:

To fulfill the services requested
To comply with legal and regulatory requirements
To maintain records for business reporting and accountability

After the retention period, your personal data is securely disposed of or anonymized.

Your Rights as a Data Subject

As a client or website visitor, you have the right to:

Access your personal data
Correct or update your personal information
Withdraw consent for marketing communications
Request the deletion or restriction of your data
Lodge a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated

To exercise your rights, you may contact us through the details provided below.

Data Security

We implement physical, technical, and organizational safeguards to protect your data. These include:

Secure hosting platforms with SSL encryption
Access controls to prevent unauthorized processing
Regular monitoring of our systems for vulnerabilities

While we strive for maximum security, no system is entirely immune to risks. We encourage users to practice caution and report suspicious activity.

Cookies and Analytics

Our website may use cookies and analytics tools to enhance your browsing experience. You may disable cookies through your browser settings, although this may limit certain functionalities.

Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our practices, legal updates, or service improvements. The latest version will always be posted on our website.

Contact Us

For questions, requests, or concerns related to this Privacy Policy, you may reach us at:

Shierinela Travel Consultancy Services
Talogtog, Candon City, Ilocos Sur, Philippines
📧 Email: [email protected]
📞 Phone: +63967-988-3823
🕘 Business Hours: Monday to Saturday, 9:00 AM – 4:00 PM